Installation and settings

What is the self-installation package?

The self-installation package enables you to install O2 TV by yourself, without the help of a technician.

What does the self-installation package include?

The self-installation package contains a set-top box, a modem, installation manuals, and all necessary documents.

When will I get the self-installation package?

The self-installation package will be delivered to you by post at the address provided in your O2 TV service order as soon as it has been confirmed that the service can be activated on your fixed line.

Where can I order the self-installation package?

You order your self-installation package when you order O2 TV.

How much will I pay for the self-installation package?

As part of the self-installation package, your invoice will include the price of a modem (the price depends on the type of modem selected) and postal fees of CZK 210 including VAT. We will also start charging you a monthly rental fee for the set-top-box based on the valid price list.

What should I do if I am unable to install O2 TV by myself?

First make sure that you have followed the instructions that are included in the self-installation package. You can also watch the demo installation presented in the video guide above. If you are still having difficulties, call us toll-free at 800 184 084. You can also arrange installation by a technician, although in this case you will be charged for the installation based on the valid price list.

What does service installation by a technician include?

Service installation entails a complete connection of hardware (modem, set-top box) and service configuration. The installation will be carried out by an O2 technician, who will arrange a meeting with you by phone.

If I choose to have O2 TV installed by a technician, how long will it take for the service to be installed?

Upon acceptance of your order, a technical inquiry will take place. If the service can be installed on your fixed line, a technician will contact you in order to arrange an installation date. This usually takes no longer than ten business days.